D UNISTA MART – Terms & Conditions
At D Unista Mart, we are committed to providing high-quality educational supplies and essentials that students and their families can trust. These Terms & Conditions outline our policies clearly and transparently, ensuring fairness for our customers while protecting the integrity of our business in accordance with Indian law. By accessing, browsing, or purchasing from our store or website, you agree to abide by the following terms
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1. General
By purchasing from D Unista Mart, customers accept and agree to these Terms & Conditions.
We reserve the right to update or revise these terms at any time, without prior notice.
All product descriptions, images, and details are provided in good faith. However, in case of any error, E&OE (Errors & Omissions Excepted) will apply.
Continued use of our services or repeat purchases will be treated as acceptance of updated terms.
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2. Products & Categories
D Unista Mart specializes exclusively in: Books, Stationery, School Uniforms, Shoes, Bottles, Tiffins, and related educational supplies.
We do not sell groceries, general clothing (other than prescribed uniforms), perishable goods, or unrelated categories.
Product availability may vary by season, school requirements, or manufacturer supply.
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3. Pricing & Billing
All prices include applicable GST/taxes, unless otherwise specified.
Prices are subject to change based on supplier revisions, market conditions, or tax updates, without prior notice.
Customers are advised to verify their bills before leaving the counter, as disputes raised later cannot be entertained.
In the rare event of a billing error, our management reserves the right to correct the invoice.
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4. Return & Refund Policy
Our return and refund framework is designed to ensure fairness while preventing misuse. Please note the following:
1. Branded Products Only – Returns/Exchanges are accepted only on branded products purchased directly from D Unista Mart.
2. Excluded Products – No return/refund will be accepted for non-branded, Chinese, Korean, Taiwanese, or similar foreign-origin goods.
3. Time Limit – Return/exchange requests must be raised within 15 days of purchase and must be supported with the original bill/invoice.
4. Condition of Goods – Products must be unused, in original packaging, and in saleable condition. Used, opened, or damaged products will not be accepted.
5. Non-Returnable Items – Certain categories are strictly non-returnable and non-refundable, including:
Books
Stationery consumables (pens, pencils, erasers, notebooks, etc.)
Uniforms once washed, used, or altered
Bottles and tiffins once used or opened
6. Final Approval – All return/refund decisions rest solely with D Unista Mart management.
7. Goodwill Disclaimer – Refund/Exchange is a goodwill policy, not a statutory right. Management’s decision will be final and binding.
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5. Warranty & Guarantee
Branded items are covered under the manufacturer’s warranty/guarantee, wherever applicable.
D Unista Mart does not provide any additional warranty beyond the manufacturer’s terms.
Defects caused by misuse, negligence, or normal wear and tear are not covered.
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6. Limitation of Liability
D Unista Mart will not be liable for any indirect, incidental, or consequential damages arising from product use, delays, or non-availability.
Once sold, the responsibility for proper use and maintenance of the product rests entirely with the customer.
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7. Privacy & Data Protection
Customer information collected at the time of billing or through loyalty/online systems will only be used for billing, record-keeping, and service improvements.
We respect your privacy and do not share personal details with unauthorized third parties.
For online transactions, secure and certified payment gateways are used to safeguard customer data.
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8. Governing Law & Jurisdiction
All transactions shall be governed by the laws of India.
Any disputes will fall exclusively under the jurisdiction of Sri Ganganagar, Rajasthan courts.
D Unista Mart’s management reserves the right to accept, reject, or modify any request, and such decisions shall be final and binding, without the requirement of prior notice.
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Final Note
By shopping at D Unista Mart, customers acknowledge that they have read, understood, and agreed to abide by these Terms & Conditions. Our policies are designed to ensure transparency, protect customer trust, and uphold the values of fairness and accountability that define D Unista Mart. These terms & conditions are effective as of 22/10/2024.